Shipping policy
The Following Companies provide the products for More Than Charms:
(1) Shine On Jewellery (More Than Charms)
Who handles customer service?
Shine does. They offer a ticket service during normal business hours.
In the rare event that a card receives a double charge for an item please contact support and they will issue a refund for it immediately. Support is best reached at
https://shineon.freshdesk.com/support/home
How can I track my order?
Once your order is shipped, you'll get an email or SMS notification with the tracking link.
How long will it take for my item to get delivered?
After an item is ordered, typically ship all orders within 2-5 business days. If you select Express shipping at checkout, we aim to ship your item within 2 business days.
Some products are made to order, and there will be a note on the product page about the expected time before it will be possible to ship it.
Temporary Country Restrictions
The following countries are not currently accepting international mail. All orders for these countries will be held, until the restrictions allow us to ship there again.
|
Country |
||
|
Algeria |
Grenada |
North Korea |
|
Angola |
Guatemala |
Pakistan |
|
Argentina |
Guinea-Bissau |
Panama |
|
Azerbaijan |
Guyana |
Papua New Guinea |
|
Bahamas |
Haiti |
Paraguay |
|
Bahrain |
Honduras |
Peru |
|
Bangladesh |
India |
Philippines |
|
Benin |
Iraq |
Qatar |
|
Bermuda |
Kazakhstan |
Republic of the Congo |
|
Bolivia |
Kenya |
Rwanda |
|
Botswana |
Kiribati |
Samoa |
|
Burkina Faso |
Kuwait |
Saudi Arabia |
|
Burundi |
Kyrgyzstan |
Senegal |
|
Cameroon |
Laos |
Seychelles |
|
Cape Verde |
Lebanon |
Sierra Leone |
|
Cayman Islands |
Lesotho |
Solomon Islands |
|
Chad |
Liberia |
South Africa |
|
Chile |
Libya |
South Sudan |
|
Cook Islands |
Madagascar |
Sri Lanka |
|
Costa Rica |
Malawi |
St. Marten |
|
Cuba |
Maldives |
Sudan |
|
Curaçao |
Mauritania |
Suriname |
|
Dominican Republic |
Mauritius |
Swaziland (Eswatini) |
|
Ecuador |
Mongolia |
Syria |
|
Egypt |
Morocco |
Tajikistan |
|
Ethiopia |
Mozambique |
Tanzania |
|
Faroe Islands |
Nepal |
|
|
Fiji |
Nigeria |
|
|
French Polynesia |
North Korea |
|
|
Gambia |
Pakistan |
|
|
Ghana |
Panama |
Due to embargoes and US sanctions, the following countries are more permanently unavailable to ship to:
|
North Korea |
KP |
1/1/2020 |
|
Cuba |
CU |
1/1/2020 |
|
Iran |
IR |
1/1/2020 |
|
Sudan |
SD |
1/1/2020 |
|
Syria |
SY |
1/1/2020 |
Return Policy
As all items are made to order and many of them are personalised, we do not accept returns or exchanges for items we fulfil.
Problem Orders
If there's any problem with the order, provide a photo showing the issue where possible and email shine onat If there's damage or a defect with the item, the wrong item was received, or there was a mistake with engravings the item will be remade. keep or dispose of the item if you wish as there is no need to return it.
Delivery Issues (Return to Sender/Customer Return)
If the your don’t receive the item , please contact the Shineon support team so that they can investigate (provide the SHINE order ID). They do not remake orders with delivery issues.
If they receive an order back from the carrier (Return to Sender) OR the order cannot be shipped as the address is invalid, then we'll contact you once via the email address on your App settings. We'll give you 28 days to reply back with a new address to reship the item to. After this time, if we don't hear from you, the order will be discarded and no refund will be issued.
If they receive an order back from you opened and then returned, we'll notify you. After 14 days the item will be discarded. No refunds are issued for returned items.
Refunds
Policy
They do not offer refunds for any orders placed, except if we're unable to replace an item under the remakes process, for example, because a product was discontinued.
